# Video Conference FAQs This document sets up the **6 most Frequently Asked Questions** (FAQs) by Immediation users while interacting with the video conference software. {% hint style="info" %} For further queries and information, contact or 1300 814 212. {% endhint %} ## **HOW DO I LOGIN TO THE IMMEDIATION PLATFORM?** If you already have an account with Immediation, go to [platform.immediation.com](http://platform.immediation.com) and **log in** with your email and password. ![Log in/Sign up](https://3397788464-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M_IfB03YKDb9k4wBQ6Q%2F-MaREQ9Q6yCAFuN0Alfj%2F-MaRF7iyVjD5ZHJCm1CG%2Fimage.png?alt=media\&token=ce09ba7f-fe8b-4cb7-9072-0198ac8c27c4) If you are a new user, go to [platform.immediation.com](http://platform.immediation.com) and **sign up** for an account with your email address and a password you create. {% hint style="success" %} A valid password must be at least 13 characters long and include at least 1 capital letter and number. {% endhint %} {% hint style="info" %} You can reset your password at any time by clicking **Don't remember your password?**. {% endhint %} ## **WHICH DEVICES CAN I USE TO ACCESS THE IMMEDIATION PLATFORM?** For the optimal experience on the Immediation Platform, users should access the web application by using a desktop or laptop device. For more information on Immediation’s compatible devices refer to the table below. | DEVICES | VERSION | BROWSER | SUPPORTED? | LIMITATIONS | | ------------------------------------------------------------------------------ | ---------------------- | ------------------------------- | ---------------- | ------------------------------------------------------------------------------- | | Apple Mac (Desktops, Laptops) | Version 10.11 or later | Chrome, Firefox, Safari | Yes | No access via Internet Explorer browser. | | Windows PC (Desktops, Laptops) | 8, 8.1, 10 or later | Chrome, Firefox, Microsoft Edge | Yes | No access via Internet Explorer browser. | | iOS Smartphone Devices (iPhone) | Version 11 or later | Chrome, Firefox, Safari | Yes | No access to Terms, HOA, Orders, Custom Document, Attachments function. | | Apple iPads | Version 11 or later | Chrome, Firefox, Safari | Yes | No access to Terms, HOA, Orders, Custom Document, Attachments function. | |

Android Smartphone

Devices (Samsung, Google) and Android Tablets

| Version 4.2.2 or later | Chrome, Firefox | Yes | No access to Terms, HOA, Orders, Custom Document, Attachments function. | | Dial-in (Mobiles, Landlines) | N/A | N/A | Yes (Audio only) | No access to Platform functions such as documents, chat video or private rooms. | {% hint style="danger" %} The experience on some of the devices listed is limited and is not suitable when access to signing, the **Attachments** or **Private room** function is required. {% endhint %} ## **WHICH BROWSERS ARE COMPATIBLE WITH THE IMMEDIATION PLATFORM?** ![Supported browsers](https://3397788464-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-M_IfB03YKDb9k4wBQ6Q%2F-M__7_DeC6uiV_7YqJOy%2F-M_by3Ezu4QpZKGHusKI%2Fimage.png?alt=media\&token=f8bd63b8-61d7-44df-8db2-8d48304a72a9) The following table indicates the browsers supported by the Immediation Platform. We support the most recent (N) and the two previous (N-2) versions of these browsers unless otherwise indicated. | Device | Chrome | Firefox | Safari\*\* | Edge\*\*\* | | ----------- | ------ | ------- | ---------- | ---------- | | **Android** | ✓ | ✓ | N/A | N/A | | **iOS** | \* | \* | ✓ | N/A | | **Linux** | ✓ | ✓ | N/A | N/A | | **macOS** | ✓ | ✓ | ✓ | N/A | | **Windows** | ✓ | ✓ | N/A | ✓ | \* We recommend Safari for iOS. \*\* We support Safari version 11 and above. \*\*\* We support Chromium-based Edge only. [Legacy Edge](https://support.microsoft.com/en-us/microsoft-edge/what-is-microsoft-edge-legacy-3e779e55-4c55-08e6-ecc8-2333768c0fb0) isn’t supported. ## **HOW STRONG DOES MY BANDWIDTH/INTERNET NEED TO BE?** The typical minimum internet speed via the NBN during business hours is 40Mbps (download)/15Mbps (upload). A speed of 0.5 Mbps is recommended for HD quality video. Find out your internet speed {% hint style="warning" %} We recommend you don't use a hotspot connection. {% endhint %} ## **HOW DO I ENTER MY MATTER?** **Step 1 -** log in to the Immediation Platform, go to the **My Matters** tab and click on the row of the relevant Immediation Dispute ID; **Step 2 -** at the time of the conference, click on the Green 'Join Conference' button on the matter homepage; **Step 3 -** select your **video** and **audio** from the drop-down menu and click **Ready**. ## **WHAT DO I DO IF MY AUDIO IS NOT WORKING?** The most common reason why your audio may not be working on the Immediation Platform is due to the wrong settings being selected. To troubleshoot, follow the relevant steps below. **Platform settings** - make sure you select the **correct** audio option from the drop-down menu. You may need to test each one before getting it right. **Device settings -** make sure you select the option that correlates to the audio selected on the Platform. ### **For Windows 10** 1\. Open **Settings** 2\. Click on **System** 3\. Click on **Sound** 4\. Using the **Choose your output/input device** drop-down menu, you can quickly change the speakers you want to use as the default. ### **For Mac** 1\. On your Mac, choose Apple menu > System Preferences, click Sound, then click Output/Input. 2\. Select the device you want to use in the list of sound output/input devices. 3\. All sound output/input devices available to your Mac are listed, including the computer’s internal speakers/microphone, devices plugged into your computer’s sound port, USB speakers and Airplay devices. For any device plugged into the computer’s sound port, choose Headphones.