Video Conference FAQs
This document sets up the 6 most Frequently Asked Questions (FAQs) by Immediation users while interacting with the video conference software.
For further queries and information, contact support@immediation.com or 1300 814 212.
HOW DO I LOGIN TO THE IMMEDIATION PLATFORM?
If you already have an account with Immediation, go to platform.immediation.com and log in with your email and password.
If you are a new user, go to platform.immediation.com and sign up for an account with your email address and a password you create.
A valid password must be at least 13 characters long and include at least 1 capital letter and number.
You can reset your password at any time by clicking Don't remember your password?.
WHICH DEVICES CAN I USE TO ACCESS THE IMMEDIATION PLATFORM?
For the optimal experience on the Immediation Platform, users should access the web application by using a desktop or laptop device.
For more information on Immediation’s compatible devices refer to the table below.
DEVICES | VERSION | BROWSER | SUPPORTED? | LIMITATIONS |
Apple Mac (Desktops, Laptops) | Version 10.11 or later | Chrome, Firefox, Safari | Yes | No access via Internet Explorer browser. |
Windows PC (Desktops, Laptops) | 8, 8.1, 10 or later | Chrome, Firefox, Microsoft Edge | Yes | No access via Internet Explorer browser. |
iOS Smartphone Devices (iPhone) | Version 11 or later | Chrome, Firefox, Safari | Yes | No access to Terms, HOA, Orders, Custom Document, Attachments function. |
Apple iPads | Version 11 or later | Chrome, Firefox, Safari | Yes | No access to Terms, HOA, Orders, Custom Document, Attachments function. |
Android Smartphone Devices (Samsung, Google) and Android Tablets | Version 4.2.2 or later | Chrome, Firefox | Yes | No access to Terms, HOA, Orders, Custom Document, Attachments function. |
Dial-in (Mobiles, Landlines) | N/A | N/A | Yes (Audio only) | No access to Platform functions such as documents, chat video or private rooms. |
The experience on some of the devices listed is limited and is not suitable when access to signing, the Attachments or Private room function is required.
WHICH BROWSERS ARE COMPATIBLE WITH THE IMMEDIATION PLATFORM?
The following table indicates the browsers supported by the Immediation Platform. We support the most recent (N) and the two previous (N-2) versions of these browsers unless otherwise indicated.
Device | Chrome | Firefox | Safari** | Edge*** |
Android | ✓ | ✓ | N/A | N/A |
iOS | * | * | ✓ | N/A |
Linux | ✓ | ✓ | N/A | N/A |
macOS | ✓ | ✓ | ✓ | N/A |
Windows | ✓ | ✓ | N/A | ✓ |
* We recommend Safari for iOS.
** We support Safari version 11 and above.
*** We support Chromium-based Edge only. Legacy Edge isn’t supported.
HOW STRONG DOES MY BANDWIDTH/INTERNET NEED TO BE?
The typical minimum internet speed via the NBN during business hours is 40Mbps (download)/15Mbps (upload). A speed of 0.5 Mbps is recommended for HD quality video. Find out your internet speed https://www.speedtest.net/
We recommend you don't use a hotspot connection.
HOW DO I ENTER MY MATTER?
Step 1 - log in to the Immediation Platform, go to the My Matters tab and click on the row of the relevant Immediation Dispute ID;
Step 2 - at the time of the conference, click on the Green 'Join Conference' button on the matter homepage;
Step 3 - select your video and audio from the drop-down menu and click Ready.
WHAT DO I DO IF MY AUDIO IS NOT WORKING?
The most common reason why your audio may not be working on the Immediation Platform is due to the wrong settings being selected. To troubleshoot, follow the relevant steps below.
Platform settings - make sure you select the correct audio option from the drop-down menu. You may need to test each one before getting it right.
Device settings - make sure you select the option that correlates to the audio selected on the Platform.
For Windows 10
1. Open Settings
2. Click on System
3. Click on Sound
4. Using the Choose your output/input device drop-down menu, you can quickly change the speakers you want to use as the default.
For Mac
1. On your Mac, choose Apple menu > System Preferences, click Sound, then click Output/Input.
2. Select the device you want to use in the list of sound output/input devices.
3. All sound output/input devices available to your Mac are listed, including the computer’s internal speakers/microphone, devices plugged into your computer’s sound port, USB speakers and Airplay devices. For any device plugged into the computer’s sound port, choose Headphones.
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